Tata Realty and Salesforce Collaborate to Set New Benchmarks in AI-Led Customer Experience
by Pranita Kurani - As one of India’s leading real estate developers, Tata Realty and Infrastructure Ltd. is leveraging Salesforce’s Agentforce to deliver round-the-clock customer service and real-time intelligence - First response times reduced from days to 8 hours; with email open rates rising to 50–60% *Mumbai, 19 May 2026* — TATA Realty & Infrastructure Ltd. (TRIL), a premier subsidiary of Tata Sons, and Salesforce, the world’s #1 AI CRM*, have today announced the successful deployment of Salesforce’s Agentforce platform to transform customer engagement across TRIL’s portfolio. The implementation has significantly enhanced responsiveness, reducing first response times from days to just 8 hours, while enabling the company to manage thousands of customer interactions simultaneously. The transformation has delivered measurable business results with a 10% increase in conversion rates, 30% boost in lead qualification, and 50-60% email open rates, demonstrati...
